Return & Refund Policy

Return & Refund Policy

Shop With Confidence

At Vivlumin™, we are committed to providing quality home textile products designed to bring comfort and style to your living space.

If for any reason you are not completely satisfied with your purchase, we're here to help. Please review the information below regarding returns, replacements, and refunds.

1. Return Window

We offer a 30-day return period from the date your order is delivered.

To qualify for a return, the product must:

✔ Be returned within 30 days of delivery

✔ Be unused and in its original condition

✔ Include all original packaging and accessories

✔ Be accompanied by proof of purchase

Items that do not meet these requirements may not be eligible for return approval.

2. Requesting a Return

To begin the return process, please contact our customer support team:

📧 service@vivlumin.com

Please include:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return request

Once your request has been reviewed and approved, we will provide instructions regarding the next steps.

Please do not send items back without prior authorization, as unauthorized returns may not be accepted.

3. Damaged, Defective, or Incorrect Items

We recommend inspecting your order immediately after delivery.

If you receive:

✔ A damaged item

✔ A manufacturing defect

✔ An incorrect product

Please contact us within 72 hours of delivery and include clear photos showing the issue.

Our team will review the situation and work toward an appropriate resolution.

4. Non-Returnable Products

Certain products cannot be returned, including:

  • Personalized or custom-made items

  • Gift cards

  • Clearance or final-sale merchandise

  • Products showing signs of use, damage, or alteration after delivery

Original shipping charges are generally non-refundable unless required by applicable law.

If you are uncertain whether an item qualifies for return, please contact our support team before submitting a request.

5. Product Exchanges

At this time, we do not offer direct item exchanges.

If you would like a different product, color, or style, we recommend:

  1. Requesting a return for the original item (if eligible)

  2. Placing a new order for the preferred product

This helps ensure the fastest processing and availability.

6. European Union Customers

For orders delivered within the European Union, customers may have the legal right to withdraw from their purchase within 14 days of receiving the goods.

To qualify:

✔ The item must remain unused

✔ Original packaging must be retained

✔ Proof of purchase must be provided

This statutory right applies independently of our standard return policy.

7. Refund Processing

After your returned item arrives and has been inspected, we will notify you regarding the outcome of your refund request.

If approved:

✔ Refunds will be issued to the original payment method

✔ Processing typically takes 5–10 business days

✔ Financial institutions may require additional time to post funds to your account

If you have not received your refund after 15 business days following approval, please contact us for assistance.

8. Return Shipping

Customers may be responsible for return shipping costs unless the return is due to:

✔ A damaged product

✔ A defective item

✔ An incorrect shipment

Return instructions will be provided after approval of your return request.

Please do not mail products without receiving return authorization from our team.

9. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

📧 service@vivlumin.com

Orders may be eligible for cancellation if the request is received before processing begins.

Once an order has entered fulfillment or shipment preparation, cancellation may no longer be available.

Need Assistance?

Our customer care team is happy to assist with questions regarding returns, refunds, or order concerns.

Customer Support

Company Name: Textile Durango

Email: service@vivlumin.com

Support Hours

Monday – Friday

9:00 AM – 6:00 PM (EST)

Thank you for choosing Vivlumin™.

We appreciate your trust and are committed to making your shopping experience as comfortable and enjoyable as the products we create for your home.