Shipping Policy

Delivering Comfort To Your Door

At Vivlumin™, we believe every home deserves thoughtfully designed textiles that bring warmth, comfort, and style into everyday living. Our shipping process is designed to ensure your order arrives safely and efficiently, while supporting a more flexible and responsible fulfillment model.

Please review the information below regarding order processing, shipping timelines, and delivery expectations.

Our Fulfillment Approach

To offer a carefully curated collection of home textile products while minimizing unnecessary inventory and excess waste, many Vivlumin™ products are shipped through trusted fulfillment partners and distribution facilities located in different regions.

This approach allows us to:

✔ Offer quality home textile products at accessible prices

✔ Reduce excessive storage and overproduction

✔ Improve inventory efficiency

✔ Deliver a wider range of products directly to customers

We appreciate your understanding and support as we continue building a more thoughtful shopping experience.

1. Order Processing

Every order is carefully reviewed before shipment to help ensure product quality and order accuracy.

Processing Time

• Standard Processing: 2–5 Business Days

• High-Demand Periods: Up to 7 Business Days

Please note that processing time does not include shipping transit time.

Shipping Fee

We currently offer:

Flat Rate Shipping: $5.99 per order

Shipping fees are displayed during checkout before payment is completed.

2. Estimated Delivery Times

Delivery times vary depending on destination, carrier availability, and local logistics conditions.

Please note that delivery estimates are provided for reference only and are not guaranteed delivery dates.

Unexpected delays caused by weather conditions, customs inspections, transportation disruptions, or carrier issues may occasionally occur.

3. Shipment Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Tracking Updates

• Tracking details may take 1–5 business days to become active after shipment.

• It is normal for tracking information to remain unchanged while packages move between transit facilities.

• Delivery updates are provided directly by the shipping carrier.

If you have concerns regarding your shipment status, our support team is always available to assist.

4. International Customs & Import Charges

For international shipments, local customs authorities may occasionally apply duties, taxes, or import fees.

Customers are responsible for any charges imposed by their country's customs regulations.

Please note:

• Vivlumin™ does not control customs policies.

• Import fees vary by country.

• Customs inspections may result in additional delivery delays beyond our control.

5. Order Changes & Cancellation Requests

We work quickly to process orders and prepare shipments.

If you need to update your shipping information or request a cancellation, please contact us as soon as possible at:

📧 service@vivlumin.com

Modification Window

Requests submitted within 12 hours of purchase may be eligible for modification or cancellation.

Once an order has entered processing or shipment preparation, changes may no longer be possible.

6. Damaged, Missing, or Lost Packages

Customer satisfaction remains one of our highest priorities.

Damaged Deliveries

If your package arrives with visible damage:

✔ Contact us within 72 hours of delivery

✔ Include photographs showing the product and packaging condition

✔ Our team will review the issue and provide an appropriate resolution

Lost Packages

If a shipment is confirmed lost by the carrier, we will work with you to arrange a replacement or alternative solution whenever applicable.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout.

Vivlumin™ cannot guarantee reimbursement for orders shipped to incorrectly entered addresses.

Please review your shipping information carefully before completing your purchase.

Need Assistance?

Our customer support team is happy to help with any shipping-related questions.

Customer Support

Company Name: Textile Durango

Email: service@vivlumin.com

Support Hours

Monday – Friday

9:00 AM – 6:00 PM (EST)

Thank you for choosing Vivlumin™. We appreciate the opportunity to bring comfort, style, and thoughtful design into your home.